FAQ

Amenities
  • chevron_rightAt what age are children permitted to come to the pool without an adult?
    Children age 12 or older are permitted to come to the pool on their own. Please reference the Pool Rules in the Documents section for further information.
  • chevron_rightCan I rent the pool for a party?
    Currently Stone Gate pools are not available for private rentals.
  • chevron_rightCan I use the amenity access cards left for me by the previous owner?
    When a resident sells their property, the amenity (pool/gym/tennis/etc.) access cards are deactivated by the Stone Gate Homeowner's Associations Office. Amenity cards left by the previous owners can be reactivated by onsite staff once new homeowner is registered.
  • chevron_rightHow do I find my vehicle toll tag number to register for Gate Access?
    Residents may use their vehicle toll tags to gain access to their specific gated neighborhood. Some examples of tags which can be used include: TXTag, North Texas TollTag, Harris County EZ Tag, and TransCore eGo Plus Sticker Tag. See the following images to find your tag number when filling out a SG HOA Gate Access Form.
     
    Harris County EZ Tag
    Enter HCTR00000000
     
    TXTag
    Enter TEX.00000000
     
    North Texas TollTag
    Enter DNT.00000000
     
    TransCore eGo Plus Sticker Tag
    Enter 702122
     
  • chevron_rightHow do I get an amenity (pool/gym/tennis court) access card for the Stone Gate amenities?
    If you are a new resident to Stone Gate, you will need your closing documents and a picture ID. We do not accept payments in the office. If you have lost your amenity (pool) card or just need an additional card, please bring your picture ID along with payment to the Stone Gate Association Office located at the Stone Gate Clubhouse at 11655 Green Canyon Dr, Houston, TX 77095 between the hours of 8:00 AM and 5:00 PM. Access cards are $10.00 each and are subject to price increases.
     
    If you are leasing a home in Stone Gate, Canyon Lakes at Stone Gate, or Canyon Lakes Village, a Notice of Tenant Residency Form (NTRF) is required for renters to access all amenities of the community, including pool cards. The form must be signed by the property owner and tenant. This form requires all occupants to agree to abide by the Governing Documents and the Stone Gate Homeowner's Association's rules and regulations. Along with the NTRF, a copy of the signed lease agreement, a picture ID, and payment are required. 
     
    Residents and Tenants are allowed to escort their guests but may not distribute their cards to non-residents. If you have additional questions, please contact the onsite staff using the Contact Us form.
  • chevron_rightWho do I contact if my amenity access card does not work at the Stone Gate amenities?
    Stone Gate, Canyon Lakes @ SG, or Canyon Lakes Village residents who's amenity access card don't work will need to bring their non-functioning card and picture ID to the Stone Gate Association Office located in the SG Clubhouse (11655 Green Canyon Dr, Houston, TX 77095) Monday through Friday between 8 am and 5 pm to be verified.
Community Utilities
  • chevron_rightHow do I start a natural gas service?
    Your natural gas provider is Centerpoint Energy. Click here for additional information and to start your new service.
     
    To get started you will need:
    CenterPoint Energy account number (if existing customer)
    Move dates
    Payment method ready (for initial deposit if required)

    For homes with existing natural gas connections, please submit the start service form seven (7) days before your scheduled move-in date to initiate billing cycle and begin gas service. Start service requests are usually completed within three (3) business days.
  • chevron_rightHow safe is our drinking water?
    Inframark (281-579-4500) provides Annual Reports on the excellent quality of water provided to our residents. Please contact the companies directly for the latest information.
  • chevron_rightWhat Municipal Utility District (MUD) do I live in?
    Stone Gate is not within the city limits of Houston, therefore your water is provided by a Municipal Utility District (MUD). Stone Gate communities are served by Remington MUD 1; District ID: 7281250. 
     
    Click here to be taken to the Texas Commission on Environmental Quality (TCEQ) water districts map viewer to confirm Remington MUD 1 district provides water to your address. Enter your address in the search window, and then click on the map. The information on your MUD district will open in a separate window.
     
     
  • chevron_rightWhat waste products should not be flushed or poured in the drain?
    There are various items that should not be flushed or poured in a drain. Prescription drugs are extremely dangerous for the water supply. Sewage treatment facilities are not capable of filtering or removing residual pharmaceuticals; which are then released into our oceans, rivers and lakes. Small amounts of prescription drugs have been found in tap water.
     
    • Prescription Drugs
    • Floss
    • Grease, Oil and Fat
    • Band Aids
    • Disposable Diapers
    • Paper Towels
    • Pet Litter
  • chevron_rightWho do I contact if our street lights are out or damaged?
    CenterPoint Energy maintains the street lights throughout our electric service area.  Click here for information about reporting a street light outage - to complete this form you will need the pole number(s) of the non-functioning light(s).
     
    If you need to report a power outage please call 713-207-2222 or 800-332-7143, or view the Outage Tracker for current electric outage information.
Crime & Safety
Deed Restrictions (CC&Rs)
  • chevron_rightI recently received a deed restriction violation letter in the mail from the Association; what should I do?
    Contact the management team at StoneGateTX@ccmcnet.com and ask any questions you may have about the violation you received. It is important to let us know you received the notice and when you will be correcting the issue. If the issue has already been corrected, please notify the team of the change.

    DO: Inform the Association and let them know you are aware of the problem. It may be a simple fix or something for which you need to submit a home modification request.

    DON'T: Ignore the situation, as this will lead to more letters and possible fines or other administrative actions.
  • chevron_rightIf I'm having a problem with a neighbor for a violation of Policies, Deed Restrictions, or HOA Guidelines, what can I do?
    Residents are encouraged to attempt to resolve concerns first between themselves, prior to Association involvement.
     
    Should you have a situation that does not appear to be resolved through neighborly means, please contact HOA Property Management, but only for those situations which violate Policies, Deed Restrictions, or other HOA Guidelines. Once informed the association will institute appropriate enforcement action. As a matter of resident privacy the Association can not legally disclose the actions taken or status of other properties to the reporting resident. All A
     
    Please note that if the situation does not violate any of the Association's governing documents/policies, the Association will be unable to take any action. In these instances, we recommend you contact the police department for further assistance on matters relating to law enforcement or seek qualified legal counsel.
  • chevron_rightWhat are the most common Deed Restriction violations?
    Stone Gate is governed by a Home Owners Association (HOA).  This means that there is a set of documents that let residents know what they can and cannot do on their property.  Some of the most common mistakes that homeowners make are:
    • Forgetting to cut your grass on a regular basis
    • Not pulling weeds in your flower beds
    • Not putting in a Residence Modification request before you make modifications to the exterior of your home
    • Parking in the street when not allowed
    If in doubt, contact the management team at 832-653-3763 or via email at StoneGateTX@ccmcnet.com or visit the Stone Gate Clubhouse during business hours. 
General Information
  • chevron_rightCan I call the Main Gate - Guard House?
    The Main Gate entry is manned by personnel 24 hours a day and 7 days a week. The Main Gate can be contacted for entry or any other issues at any time by phone at 281-256-3620. Occasionally the guards may have to step away for restroom breaks or to help another resident. Please be patient in these circumstances.
  • chevron_rightDoes the Association pay for additional law enforcement patrols?
    No, Stone Gate Owner's Association contracts with a private patrol firm which patrols the neighborhood on Friday - Sunday nights. The association pays for a 24/7 Gate Attendant located at the main gate entry near the SG Clubhouse. Additionally, the association has given permissions for our local Sheriffs' to use of the SplashPad Texas office (Located at 9901 Red Rugosa Dr, Houston, TX 77095).
     
    Stone Gate's MUD (Remington MUD No.1) does contract with law enforcement to patrol our communities. Specific questions regarding this contract should be directed to the MUD. 
  • chevron_rightHow are homeowner assessments determined?
    Every year, the Board of Directors, Finance Committee, Neighborhood Representatives, and Onsite Management staff work together to create a zero-based budget based on the contractual, maintenance, and replacement needs of the Association. The Board of Directors reviews and approves the final budget for the Association. The approved annual budget is communicated via the community website, resident e-blasts, and annual assessment statements. Assessments are typically due every year by January 1st and become delinquent January 30th without exception. If you do not receive the Annual Assessment statement by December 1st, contact the Onsite Management Team immediately for a statement copy using the Contact Us form.  
     
    Assessments are mandatory, and the method of assessment is dictated in the governing documents. The goal of the Board of Directors and the Finance Committee is to develop a budget that meets our immediate needs and future reserve expenditures. 
  • chevron_rightI'm new to Texas - what do I need in my hurricane survival kit?!
    Welcome to Texas!  Though we may not always have the best of weather, we sure do have some of the best of people!  Hurricane season is officially recognized as June 1 - October 31 (unofficially, May 1 - November 30).  We strongly recommend you gather your hurricane survival kit together at the beginning of the season, so that you are not rushing to get everything together right before the storm.  If your unsure as to what you may need, or how much, visit RedCross.org for a list of items to consider placing in your hurricane survival kit. 
  • chevron_rightWhat are the fees associated with ordering resale documents on Community Archives?
    • New Account Setup Fee establishing new owner’s account in the association’s records: $45
    • Resale Certificate: $340
    • Resale Certificate Update: $75
    • Legacy Account Closure Fee: $220
    • Refinance Statement of Account: $75
    • Expedite Fee for Resale Certificate prior to 10 business day delivery obligation: $175 for 1 day expedite
    • Expedite Fee for Resale Certificate prior to 10 business day delivery obligation: $125 for 3 day expedite
  • chevron_rightWhat are the specific duties of the SG HOA Board of Directors?
    The Board of Directors is considered the executive branch of the Association, and as such has certain powers and duties necessary to ensure that the day-to-day responsibilities of the Association are carried out. These powers and duties are outlined in the Governing Documents and include, but are not limited to, developing the annual budget and setting assessments, promulgating and enforcing rules and regulations, administering the architectural scheme of the community and regulating exterior appearance of the homes (through the Architectural Control Committee and Management), and providing the necessary personnel and contractor services to maintain all commonly owned property and facilities.
     
    Details concerning the responsibilities, powers, and duties of the Board of Directors may be found in the SG HOA's Articles of Incorporation, Declaration of Protective Covenants, and By-Laws.
  • chevron_rightWhere is my Association Office?
    The Stone Gate Associations Office is located at 11655 Green Canyon Dr, Houston, TX 77095; inside the SG Clubhouse.  
Grounds and Common Areas
Residence Modification Information
Streets and Parking